Privacy Policy

At MADrass INDUSTRIES, we are committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you engage with our services. By using our website or making a purchase, you consent to the data practices described herein.

1. Information We Collect

• Personal information such as name, contact details, shipping address, billing details, and payment information.

• Transaction details, order history, and customer service interactions.

• Technical data, including IP addresses, browser type, and cookies for website analytics and performance tracking.

2. How We Use Your Information

• To process orders, payments, and deliveries efficiently.

• To improve customer experience, provide support, and resolve disputes.

• To comply with legal obligations and prevent fraudulent activities.

• To send promotional materials and updates (only if you opt-in).

3. Data Sharing & Security

• MADrass INDUSTRIES does not sell, rent, or trade customer information to third parties.

• We may share your data with trusted service providers, such as payment gateways and logistics partners, solely for order fulfillment and operational purposes.

• We implement stringent security measures to safeguard your data from unauthorized access, theft, or misuse.

4. Cookies & Tracking Technologies

• Our website uses cookies to enhance the user experience, track preferences, and analyze site performance.

• You may disable cookies through browser settings, but this may affect website functionality.

5. Data Retention & Deletion

• We retain customer data only as long as necessary for transactional, legal, or business purposes.

• Customers may request the deletion or modification of their personal data, subject to verification and compliance with legal requirements.

6. Third-Party Links & External Services

• Our website may contain links to third-party websites, which are not governed by this privacy policy.

• MADrass INDUSTRIES is not responsible for the privacy practices of external platforms.

7. Policy Updates

• We reserve the right to update this privacy policy at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of such updates.

8. Contact & Dispute Resolution

• For privacy-related concerns, you may contact our support team at [insert contact email].

• Any disputes regarding data privacy will be resolved as per MADrass INDUSTRIES’ internal resolution process and applicable legal jurisdiction.

By using our services, you acknowledge that you have read, understood, and agreed to this privacy policy.

Contact information:

If you would like to contact us to understand more about this policy or wish to contact us concerning any matter relating to individual rights and your personal information, you may send an email to madrassindustries@gmail.com.